FAQs | Salento Coffee

GENERAL QUESTION

Welcome to the Salento Coffee FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, and coffee brewing. If you have any further inquiries, feel free to contact us!

What types of coffee do you offer?

We offer a wide range of specialty coffees, including single-origin beans, blends, and various roast profiles. Our selection includes light, medium, and dark roasts to suit every taste.

How can I place an order?

You can place an order directly through our website. Simply browse our products, add your favorites to the cart, and proceed to checkout. If you need assistance, our customer service team is here to help!

What payment methods do you accept?

We accept various payment methods, including credit and debit cards, PayPal, and other secure payment options. Your payment information is safe with us.

How is the coffee packaged?

Our coffee is packaged in airtight bags to preserve freshness and flavor. Each bag includes a resealable closure to maintain quality after opening.

What is the best way to store coffee?

To keep your coffee fresh, store it in a cool, dark place in an airtight container. Avoid exposure to moisture, light, and heat, which can degrade the flavor.

How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-3 business days, and delivery usually takes 3-7 business days. You will receive a tracking number once your order has shipped.

Can I return my order?

We strive for customer satisfaction. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order for a return or exchange. Products must be unopened and in their original packaging.

How can I contact customer support?

You can reach our customer support team via email at info@salentocoffee.ae or by filling out the contact form on our website. We are here to assist you with any questions or concerns!

Do you offer wholesale options?

Yes, we offer wholesale options for businesses looking to stock our coffee. Please contact us for more information about pricing and availability.

Where can I find brewing tips?

We provide brewing tips and guides on our website to help you get the most out of your coffee. Check our blog section for detailed instructions on various brewing methods!

Have More Questions?

If you have any additional questions that are not covered here, please don’t hesitate to reach out to us. We’re here to help you enjoy the best coffee experience possible!